Mitigating Healthcare

A Hope Is Not a Plan – Mitigating Healthcare Technology Downsides

Technology has measurably improved the quality of life in nursing homes and assisted living facilities. Advances such as voice-activated convenience devices and wearable health monitors have relieved numerous burdens on seniors and caregivers alike. Nevertheless, the wellbeing of residents demands a clear-eyed look at the disadvantages of technology in healthcare settings.

New Tech Brings New Risks

By now, care facility managers understand that each new technology rollout brings a fresh set of headaches:

  • Intrusion points for cybercriminals
  • Software bugs
  • Hardware failures

With an eye on these consequences, some prudent steps are in order. 

New Tech Risk Reduction Strategies

These measures should be part of a technology upgrade action plan:

  • Work with the facility’s insurance agent to assure that cyber liability coverage is in place before introducing new devices or software.
  • Similarly, consult with legal counsel to see if the new implementation creates an unacceptable risk of Health Insurance Portability and Accountability Act violations.
  • Select hardware and software vendors who have shown a proven – underline proven – rapid response capability for resolving outages and breaches.
  • Have a procedure in place to quickly call up additional caregiving staff if resident safety systems go offline.

Balancing the visible benefits of new healthcare technology with the unseen risks is a daunting challenge. Helping nursing homes and assisted living facilities to walk that tightwire is a primary mission for insurance professionals.